Village Grande at English Mill Homeowners Association PROCEDURE 101 – GENERAL COMPLAINT       1.1 Purpose                                         1.2 Scope            !"#   1.3 Roles and Duties  $  % &'& ("  ) *           $ +    )  %              1.4 Procedure   !"#                )  % (% &'&*          ,        #            -      ,             #               #    #  )     .&&          "   /                  + 0 +   )    )  %     0           %               1                       &          2       /+ )    3             4                             0          )  %                            0              )          0 -                         -         )  %                               5      )  %    )  %         8-26-2013                                                  "   /  0     "   /      1.5 Definitions and Acronyms  $       )    $ ! "   #      6     7    /  )  0   +    ! "   #  0 378    ! "   #      0 6  0       +  9 +        3        7                 $     !"#   3     $ ! "   #   1.6 Attachments   – )  % 1.7 References   $ )  % 1.8 Inquiries :                 8-26-2013